Many areas of the US offer spectacular views and access to beautiful landscapes. Sometimes these regions have distinct challenges for homeowners as well. That was the case for a residential home on the coast of Massachusetts, where proximity to the Atlantic shoreline means groundwater levels can rise quickly and dramatically.
The home’s sump pump system was pumping on average between 4,000 – 6,000 gallons per day, far exceeding the national average. With these ground water levels, a pump system failure could cause catastrophic damage. The homeowner needed a way to know, in real time, if there were any issues with her sump pump system. And IPS had the right solution.
The homeowner installed a PumpSpy® WiFi Battery Backup Sump Pump System to her pre-existing main pump. The system works with any 120-Volt primary sump pump and monitors the main pump, backup pump and battery with patented technology. Owners get 24/7 monitoring and instant alerts sent to their phone in the free PumpSpy app.
Sometime after the installation of the monitoring system, water levels rose dramatically, to 13,000 gallons in one day, and then to 28,000 gallons. The increase in the ground water levels caused the main pump to malfunction. The PumpSpy system’s backup pump engaged, and the homeowner was notified immediately of the main pump failure. PumpSpy customer service confirmed the issue with the homeowner, who then called her installer. The installer was able to get a new main pump to the location and install it while the backup pump was engaged.
Without the PumpSpy system and the fast action of the installer, the home would have flooded at an alarming rate. The home’s basement is 1,200 square feet. Based on IPS calculations, the home would have taken on 4.8 inches of water per hour.
With the monitoring system and instant alerts, the homeowner avoided a variety of hazards and costs including pumping out flood water, electrical hazards, mold and mildew remediation, potential foundation damage, and possible health risks. All of which makes PumpSpy not only the right solution, it’s wicked right.
